KI Concerts is committed to creating an atmosphere of inclusion within our community. We encourage unity through collaboration and open communication, while also celebrating the fact that we all have unique skills and abilities. Our goal is to work together to ensure equal access for all programs, services, and activities whenever possible, and we will strive to provide reasonable accommodations upon request.
Where a participant has special needs, developmental differences, or physical limitations that may impact his or her ability to navigate a KI Concerts travel program without accommodation, the participant or, if the participant is a minor, the participant’s parent or legal guardian (collectively referred to for purposes of this policy as “Participant”) is asked to proactively contact the KI Concerts Customer Experience team prior to completing their program registration. The goal of this communication will be to explore potential ways to accommodate the Participant in a manner which would allow them to participate in the program without placing unreasonable expectations, demands, or constraints on KI Concerts, KI team members, and/or KI’s third-party service providers. To this end, the Participant may be asked to provide detailed information on one or more of the following, as applicable: (a) adaptive tools and/or coping strategies used to support the Participant; (b) type and degree of assistance the Participant would require for various tour activities; and/or (c) any other special concerns or information relevant to a determination of KI’s ability to reasonably accommodate the Participant. Depending upon the nature of the Participant’s needs or condition, they may also be asked to provide written materials documenting and/or attend pre-program meeting(s) to discuss the perimeters of their request. Where KI determines, at its reasonable discretion, that the Participant requires substantial and/or continuous assistance in order to participate in the travel program, the Participant must arrange for, and be accompanied at all times by, a paying personal aide or companion.
Program registration will not be considered complete until the necessary information and/or materials are provided to the KI Concerts Customer Experience team.
While KI Concerts will endeavor to make accommodations to the extent reasonably possible based on available resources, KI is not able to permit a Participant to participate in the program when doing so poses a direct threat to the health or safety of themselves or others.
